Terms & Conditions

Welcome to [Your Brand Name]. By using our website or making a purchase, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • By accessing this website, you confirm that you are at least 18 years old, or using the website under adult supervision.
  • We reserve the right to update, change, or replace any part of these Terms at any time without prior notice.

2. Products & Pricing

  • All products shown on the website are subject to availability.
  • Prices may change anytime without notice.
  • Colors may slightly vary due to different screens, lighting, and editing — this is not considered a defect.

3. Orders

  • We reserve the right to refuse or cancel any order due to:

    Payment issues

    Wrong address

    Suspicious activity

    Excessive order cancellations/returns by the customer
  • Once an order is placed, details cannot be modified after dispatch.

4. Payments

We accept:

  • Online Payments (UPI / Cards / Net Banking)
  • COD (available on selected pincodes)

Any failed transaction due to bank or payment gateway issues is not our responsibility.

5. Shipping

  • Processing time: 1–2 business days
  • Delivery time: 4–8 business days
  • Delivery delays may occur during festivals, high-volume sales, or courier issues.

Full shipping policy already provided — it applies here.

6. Returns, Refunds & Replacements

  • Refer to our Return & Refund Policy for detailed rules.
  • No return or replacement will be accepted without proper proof (unboxing video required).
  • Used, washed, or damaged items won’t be accepted.
  • Refund (if eligible) is processed within 3–7 working days.

7. Intellectual Property

  • All content on this website (logo, designs, product photos, graphics, text) belongs to [Your Brand Name].
  • Copying, reselling, or redistributing our content without permission is strictly prohibited.

8. User Responsibilities

By using our website, you agree NOT to:

  • Misuse or hack the platform
  • Place fake COD orders
  • Use automated tools to copy data
  • Post abusive or illegal content

Violation can lead to order cancellation, account block, or legal action.

9. Limitation of Liability

We are not liable for:

  • Delays caused by couriers
  • Incorrect address provided by the customer
  • Customer misuse of the product
  • Damage after delivery
  • Any indirect or accidental loss

Our responsibility ends once the product is delivered.

10. Third-Party Services

We may use third-party providers for:

  • Payments
  • Shipping
  • Analytics

    These services have their own Terms & Privacy Policies.

11. Privacy

Your data is protected and used only for:

  • Order processing
  • Customer support
  • Improving website experience

    We do NOT sell your data.

12. Governing Law

These Terms are governed by the laws of India.

Any disputes will be handled in courts under [Your City/State] jurisdiction.

13. Contact Information

For questions about Terms & Conditions:

📧 astrayateam@gmail.com