Privacy Policy

This Privacy Policy explains how [Your Brand Name] (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following information when you interact with our platform:

A. Personal Details (provided by you)

  • Name
  • Email address
  • Phone number
  • Billing & shipping address
  • Order details
  • Payment information (not stored by us — processed via secure gateways)

B. Automatically Collected Data

  • IP address
  • Device & browser type
  • Pages visited
  • Time spent
  • Cookies & tracking data
  • Location (approx, not exact)

C. Optional Data

  • Reviews
  • Messages sent to customer support
  • Uploaded media (if any)

2. How We Use Your Information

We use your data strictly for business operations:

  • Processing & delivering orders
  • Sending order updates (SMS/Email/WhatsApp)
  • Customer support
  • Improving website experience
  • Fraud detection & security
  • Marketing offers (optional — only if you subscribe)

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We share your information only with trusted providers:

A. Courier Partners

To deliver your order.

B. Payment Gateways

To process payments securely.

C. Analytics Tools

To improve website performance and user experience.

D. Legal Compliance

If required by law, fraud investigations, or government authorities.

We ensure all partners follow strict data protection practices.

4. Cookies & Tracking

We use cookies to:

  • Remember your cart
  • Save login preferences
  • Track website performance
  • Show relevant products

You can disable cookies in your browser settings, but some features may stop working.

5. Data Storage & Security

We use industry-standard security measures to protect your data:

  • SSL encryption
  • Secure payment gateways
  • Limited access controls
  • Regular system checks

BUT — no online platform is 100% immune.

By using our site, you accept this risk.

6. Your Rights

You have the right to:

  • Request access to your data
  • Update or correct your information
  • Request deletion of your personal data
  • Opt-out from marketing messages
  • Disable cookies

To exercise any rights, contact us at support@[yourbrand].com

7. Account & Order Data Retention

  • Order data is kept for legal/tax purposes.
  • Basic customer data is stored until you request deletion.
  • Cookies usually expire automatically within 30–90 days.

8. Third-Party Links

Our website may contain links to external sites.

We are not responsible for their privacy practices or content.

9. Children's Privacy

We do not knowingly collect data from users under 13 years.

If such data is found, we delete it immediately.

10. Changes to This Privacy Policy

We may update this Policy anytime.

The latest version will always be posted with the updated date.

11. Contact Us

For privacy-related questions:

📧 astrayateam@gmail.com