We aim to deliver premium-quality products, but if something goes wrong, here’s our clear and simple policy:

1. Eligibility for Returns

We accept returns only if:

• Wrong product received
  
• Defective or damaged item
  
• Size issue (unused + unworn + all tags intact)
  
• You must request a return within 48 hours of delivery
  

2. Non-Returnable Items

We do NOT accept returns for:

• Used or washed items
  
• Customised / personalised products
  
• Items without original packaging & tags
  
• Clearance or sale items

3. Return Process

1. Request a return within 48 hours
   
2. Share parcel unboxing video (mandatory for damage/wrong item claims)
   
3. Our team will review and approve/reject
   
4. Pickup will be arranged (if eligible)

4. Refund Options

You will receive one of the following:

• Store Credit (fastest option)
  
• Exchange (size or product)
  

Direct monetary refunds are only given if the product is out of stock or cannot be replaced.

5. Conditions for Approval

• Product must be unused, unworn, and unwashed
  
• Tags must be attached
  
• No stains, perfume smell, or damage
  
• Packaging must be complete

6. Order Cancellation

• Orders can be cancelled within 2 hours of placing the order
  
• After that, cancellation is not guaranteed once the product is shipped

7. Delivery Issues

If your order is delayed, lost, or stuck:

• We will coordinate with the courier
  
• Refund/store credit is issued only after courier confirmation

8. Contact

For any issues:
Email: astrayateam@gmail.com